Take bookings while you're busy serving.
For guesthouses, restaurants and tour operators fielding booking and availability questions at all hours, often on WhatsApp. AI answers them, even out of hours, and hands off the tricky ones.
Where AI helps behind the front desk
Three jobs that keep guests happy, even when you are busy serving.
AI answers availability and rate questions from your information at any hour, and captures the booking request for your team.
Check-in details, directions, house rules and menus are answered instantly. Anything unusual goes to staff.
After a stay or a meal, guests get a thank-you and a link to leave a review.
Where the time goes
- 01
Enquiries at all hours
Guests ask about availability and rates in the evening and at weekends, when no one is at the desk.
- 02
WhatsApp never switches off
Booking questions, directions and special requests arrive on whatever channel the guest prefers.
- 03
Reviews and follow-up get neglected
Thank-yous and review requests are easy to forget at the end of a busy week.
What that changes for your guests and staff
Typical uses we start with. Each one works inside your existing tools.
- 01
Bookings captured overnight
Booking requests are waiting for you in the morning.
- 02
Guests answered instantly
Guests get answers without phoning reception.
- 03
Reviews asked for
More happy guests are asked for a review.
A day in the life
- Before: Evening and weekend enquiries wait until someone is back at the desk.With AI: Enquiries get an answer at any hour and the request is captured.
- Before: Staff answer the same questions about check-in and directions repeatedly.With AI: Common guest questions are answered straight away.
- Before: Booking requests are copied by hand from messages into the diary.With AI: Booking requests arrive organised, ready to confirm.
- Before: Review requests only go out when someone remembers.With AI: Thank-you and review requests go out automatically.
Can it confirm bookings?
It can take the request and check it against the information you've given it. Whether it confirms directly or hands over to your team is something we set up with you.
What about special requests?
Anything beyond the routine, such as allergies, events or complaints, goes to a person with the conversation attached.
Does it work with our booking system?
It depends on the system. We'll check what you use and tell you honestly what can be connected.
Ready to never miss a booking?
Start with a free AI Scorecard call. We look at where your team's time goes and show you what's worth automating first.
Book a free AI Scorecard call