Answer every enquiry, even after closing.
For jewellers, boutiques and online shops fielding product and stock questions on WhatsApp all day. AI answers the routine ones and brings you the buyers.
Where AI helps in a shop
Three jobs handled behind the scenes so your team can focus on customers in the shop.
AI answers routine questions from your catalogue and stock list, and brings in a person for custom or high-value requests.
Customers get status updates and delivery details without having to ask.
AI captures the customer's details and what they want, then hands warm buyers to your team with the conversation attached.
Where the time goes
- 01
The same questions, all day
Is it in stock? What size? Do you deliver? Staff answer these on WhatsApp between serving customers.
- 02
After-hours enquiries go cold
Shoppers browse at night. By the time someone replies the next morning, they may have moved on.
- 03
Stock and order queries pull people off the counter
Checking availability and chasing order status takes time away from the customer standing in front of you.
What that changes for your shop
Typical uses we start with. Each one works inside your existing tools.
- 01
Questions answered, sales kept for people
Your team's time goes to the sales that need a person.
- 02
Customers kept in the loop
Customers stop having to ask where their order is.
- 03
Enquiries that become orders
Fewer enquiries go quiet before they become orders.
A day in the life
- Before: Staff answer the same product questions again and again.With AI: Routine questions are answered from your catalogue and stock list.
- Before: Messages that arrive after closing wait until morning.With AI: After-hours messages get a reply and are logged for the team.
- Before: Customers phone or message to ask where their order is.With AI: Order and delivery updates go out automatically.
- Before: Who asked about what lives in people's phones.With AI: Every enquiry is recorded with the conversation attached.
Can it handle high-value purchases like jewellery?
It can answer the routine questions and capture what the customer wants, then pass the conversation to a person. A sale like that should always finish with someone from your team.
Does it need our stock system?
It works best when it can read your catalogue and stock list. We'll check what you have and tell you what's realistic.
How is this different from a chatbot with canned replies?
It answers in plain language from your own information rather than a fixed menu. When it doesn't know something, it says so and passes the question on instead of guessing.
Ready to answer every customer, every time?
Start with a free AI Scorecard call. We look at where your team's time goes and show you what's worth automating first.
Book a free AI Scorecard call